Company Policies:
I understand that unanticipated events happen occasionally in everyone’s life. In a desire to be effective and fair to all, the following policies are in place:
Cancellations
24 hour advance notice is required when cancelling or changing an appointment. This allows the opportunity for someone else to schedule an appointment during that time slot. If you are unable to give 24 hours advance notice, you will be charged the full amount for your appointment if you reschedule or, in the case of prepaid sessions, your prepaid session will be considered forfeit. Additionally, if you paid a deposit, it will not be refunded or applied to any future sessions and will be considered forfeit. Coupons will be void if the 24 hour cancellation policy is not honored. The coupon company will be notified and no refunds shall be given.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” You will be charged the full price for the missed appointment, due at your next visit, or in the case of pre-paid sessions, your session will be considerd forfeit. Additionally, if you paid a deposit, it will not be refunded or applied to any future sessions and will be considered forfeit. Coupons will be void under the "no-show" policy - the coupon company will be notified and no refunds will be allowed.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for the “full” session price.
24 hour advance notice is required when cancelling or changing an appointment. This allows the opportunity for someone else to schedule an appointment during that time slot. If you are unable to give 24 hours advance notice, you will be charged the full amount for your appointment if you reschedule or, in the case of prepaid sessions, your prepaid session will be considered forfeit. Additionally, if you paid a deposit, it will not be refunded or applied to any future sessions and will be considered forfeit. Coupons will be void if the 24 hour cancellation policy is not honored. The coupon company will be notified and no refunds shall be given.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” You will be charged the full price for the missed appointment, due at your next visit, or in the case of pre-paid sessions, your session will be considerd forfeit. Additionally, if you paid a deposit, it will not be refunded or applied to any future sessions and will be considered forfeit. Coupons will be void under the "no-show" policy - the coupon company will be notified and no refunds will be allowed.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for the “full” session price.
Refunds
Refunds are not given for any discounted rates or promotional offers including prepaid sessions. Requests for refunds for an online coupon need to be made directly through the coupon company; exceptions to this are "no-shows" and not honoring the 24 hour cancellation policies outlined above. There are no refunds for a deposit paid if you do not show for your appointment or adhere to the 24 hour cancellation policy and your balance for your "full" session fee will be due at your next session.
Refunds are not given for any discounted rates or promotional offers including prepaid sessions. Requests for refunds for an online coupon need to be made directly through the coupon company; exceptions to this are "no-shows" and not honoring the 24 hour cancellation policies outlined above. There are no refunds for a deposit paid if you do not show for your appointment or adhere to the 24 hour cancellation policy and your balance for your "full" session fee will be due at your next session.
Gift Certificates
Gift certificates have an expiration date of one year from the date they were purchased.
Expired Coupons
ALL COUPONS HAVE NOW PASSED THEIR EXPIRATION DATES (as well as the 3 month time period following as outlined below) and are no longer vaild.
ALL COUPONS HAVE NOW PASSED THEIR EXPIRATION DATES (as well as the 3 month time period following as outlined below) and are no longer vaild.
Full value of coupons will be honored as long as appointment is booked prior to expiration date and appointment is kept. Appointment cannot be rescheduled. Also, please see policies regarding 24 hour notice for cancellations and no shows. Expired coupons that have not been booked prior to expiration will have the value paid (not full value of offer) that can be applied to any future appointment within a 3 month time period from the expiration date. (Example: You paid $25 for a 60 minute massage and did not book your appointment in time. Your $25 spent can be applied to the $80 standard rate for a 60 minute massage making your appointment expense $55.)
Package Policies
Terms for Invest in Your Health! Packages:
- Packages expire 365 days from date of purchase.
- One session expires every 60 days from date of purchase, if not used. (Procrastination increases stress! Excess stress hormones are toxic in the body! Make your health investment work for you!)
- There are no refunds on discounted packages/sessions.
- Inner Peace Wellness' Cancellation Policy above applies to all sessions in package.
- Individual sessions or entire package (including package terms) may be gifted or transferred to someone special.
Thank you for honoring the policies of Inner Peace Wellness, LLC
